Terms of service

Terms & Conditions

Welcome to Indique. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase or browsing our site.

1. General Information

These Terms & Conditions govern your access to and use of the www.shopindique.com website, including any purchases made. By accessing the site, you agree to be bound by these terms, as well as our Privacy Policy.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site after changes constitutes your acceptance of the updated terms.

2. Product Information

We strive to ensure that all product details, images, and descriptions are accurate and up to date. However:

Products are handcrafted and slight variations in color, texture, and size are natural.
These variations are not considered defects but part of the unique nature of handcrafted goods.

3. Orders & Payments

All orders are subject to acceptance and availability.
Once placed, orders cannot be altered or cancelled after 24 hours.
We reserve the right to cancel an order at our discretion, with appropriate notification and a full refund if payment was made.

Payments are processed securely through our payment partner Razorpay. We do not store any credit card information on our servers.

4. Pricing

All prices are listed in INR and include applicable taxes unless stated otherwise. Shipping costs will be added at checkout based on your delivery location or order value.

We reserve the right to modify prices at any time without prior notice, but you will never be charged more than the amount confirmed at checkout.

5. Shipping & Delivery

Orders are typically processed and dispatched within the specified time frame mentioned on each product page.
Delivery timelines may vary depending on your location.
Indique is not responsible for delays caused by courier partners or unforeseen circumstances.

Please ensure that your shipping details are accurate. Incorrect information may result in delivery failures, for which we are not liable.

6. Returns, Replacements & Refunds

Please refer to our Returns & Refunds Policy for detailed information. Key points:

All sales are final unless the product is defective, damaged, or incorrect.
Return requests must be made within 48 hours of delivery.
Refunds are processed after deducting shipping charges, as applicable.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the intellectual property of Indique and is protected by applicable copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

Indique is not liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products. Our total liability is limited to the amount paid by you for the product.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Uttar Pradesh, India.